Terms and conditions of service

§ 1 Definitions

The following phrases have the following meanings:

  • Statute – this document, specifying the rules for the provision of services electronically by the Service Provider.
  • Service Provider/Company – Deffor Welding Service Sp. z o. o. with its registered office in Łuków (21-400), 18/4 Warszawska Street, entered into the register of entrepreneurs of the National Court Register under the KRS number 0001209953, for which the registration files are kept by the District Court Lublin-Wschód in Lublin with its registered office in Świdnik, 6th Commercial Division of the National Court Register, REGON: 543444133, NIP: 8252213797.
  • User – any person using the Website.
  • Service – deffor.pl website.
  • Services – services provided by the Company via the Website, referred to in these Regulations.

§ 2 General provisions

  1. The Regulations define the principles of operation of the Website, the conditions for the provision of Services specified in these Regulations, the submission of complaints and the processing of Users’ personal data.
  2. The Terms and Conditions are made available on the Website in a form that allows them to be downloaded, reproduced, saved on the User’s computer system, and printed. Anyone can review these Terms and Conditions.
  3. The User is obliged to comply with the provisions of the Regulations.
  4. The Company is not liable for problems in the functioning of the Website if they occurred as a result of events which the Company, despite exercising due diligence, was unable to predict or prevent, or as a result of force majeure events.
  5. The Company provides Services electronically within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended) – “Act”.
  6. Use of the Website is completely voluntary.
  7. Subject to §4 section 4 letter c) of the Regulations, termination of use of the Services occurs without the User having to submit any separate declarations upon leaving the Website. In the case of the Service referred to in §4 section 1 letter c) of the Regulations, the User wishing to opt out of marketing communications must notify the Company of this fact by withdrawing the consent granted in the manner specified in §5 section 6 of the Regulations.

§ 3 Terms of Use of the Website

  1. By using the Website, the User accepts the provisions of these Regulations.
  2. In order to properly and fully use the Website, the User should have:
    • a mobile phone, computer or tablet with Internet access;
    • When using the Website via a web browser, it is recommended to use its current version (e.g. Mozilla Firefox, Google Chrome, Safari or other software with similar technical parameters).
  3. Due to the need to initiate an internet connection in order for the User to use the Website, including in particular to download data from the Website, the operator providing the User with an internet connection may charge a data transmission fee in accordance with that operator’s price list. The Company is not responsible for internet access costs associated with the User’s use of the Website.
  4. Use of the Website may require consent to the use of cookies. Information regarding the cookies used on the Website is available in the Privacy Policy document posted on the Website.
  5. The User is prohibited from using the Services in a manner contrary to law or good practice.
  6. The user is obliged to:
    • use the Service in accordance with applicable regulations, good practices, and the Regulations, including in particular the provision of true and complete data when using the Service;
    • not acting to the detriment of other Users;
    • refrain from any activities that disrupt the operation of the Website.
  7. The User is prohibited from sending information and content that is illegal, offensive, or misleading, as well as content that contains viruses or may cause disruption or damage to computer systems.

§ 4 Provision of Services

  1. Through the Website, the Company enables:
    • access to information contained on the Website,
    • contacting the Company via the contact form on the Website,
    • consent to marketing contact (sending commercial information) via the communication channel chosen by the User.
  2. The services indicated in paragraph 1 above are provided free of charge.
  3. Materials or information published on the Website, unless expressly stated otherwise, do not constitute an offer within the meaning of the Civil Code.
  4. The Service is provided:
    • in the case of the Service referred to in paragraph 1 letter a) above – when the User enters the website address of the Service in the web browser,
    • in the case of the Service referred to in paragraph 1 letter b) above – upon sending the completed contact form,
    • in the case of the Service referred to in paragraph 1 letter c) above – upon consent to marketing contact (clicking on the checkbox selected by the User). Consent may be given after completing the contact form referred to in paragraph 1 letter b) above.

§ 5 Personal data protection

  1. As part of the provision of Electronic Services, the Company is entitled, pursuant to Article 18, paragraph 5 of the Act on the provision of services by electronic means, to process the following personal data of the User:
    • markings identifying the end of the telecommunications network or IT system used by the User,
    • information on the commencement, termination and scope of each use of the service provided electronically,
    • information about the User’s use of services provided electronically.
  2. The administrator of the User’s personal data is the Company.
  3. In connection with the use of the Website, the Company processes the following personal data obtained through:
    • contact form on the website: name, surname and contact details (e-mail address and telephone number) of the User,
    • files cookie: data regarding the User’s IP address, information regarding the use of the Website while browsing the page, the User’s location, the type of operating system and the language version used on the device.
  4. The Company processes Users’ personal data for the purpose of:
    • enabling the User to use the Website for information purposes,
    • establishing contact with the User after sending us the contact form available on the Website,
    • sending commercial information for marketing purposes, including providing information about the Company’s products or services, subject to the User’s separate consent to the selection of a specific communication channel,
    • submitting or defending against legal claims related to the operation of the Website,
    • handling complaints and preventing and investigating crimes.
  5. The Company enables Users to exercise the following rights: access to the content of personal data, deletion of data, restriction of data processing, data transfer, objection to the processing of personal data and filing a complaint with the supervisory authority (President of the Personal Data Protection Office).
  6. In case of exercising the rights indicated above, the User should submit a request to the e-mail address: biuro@deffor.pl or by post to the Company’s address.
  7. Users’ personal data may be made available to authorized public authorities and entities providing services on behalf of the Company, on the basis of concluded agreements and in accordance with the Company’s instructions, including in particular entities providing IT services to the Company.
  8. Detailed information regarding the processing of Users’ personal data can be found in Privacy Policy posted on the Website.

§ 6 Complaints

  1. The User may submit a complaint concerning, in particular, the functioning of the Website.
  2. Complaints may be submitted in writing to the Company’s address indicated in § 1 point 2) of the Regulations or to the e-mail address biuro@deffor.pl.
  3. The complaint should concisely state the circumstances justifying the complaint and specify the User’s claims related thereto (indicate what he or she demands from the Company).
  4. The Company will consider the complaint immediately, no later than within 14 days from the date of its submission by the User.
  5. The Company will inform the User about the consideration of the complaint in writing or to the e-mail address from which the complaint was sent.

§ 7 Amendments to the Regulations

  1. The Company is entitled to make changes to the Regulations.
  2. In the event of a change to the Regulations, the Company will post information about the change on the Website and enable downloading of the amended Regulations.
  3. The User’s use of the Website after the Company introduces changes to the Regulations is tantamount to acceptance of these changes.
  4. Amendments to the Regulations shall enter into force on the day following the expiry of the deadline specified in paragraph 2, unless the Company has indicated a different, longer deadline for the amendments to the Regulations to enter into force.

§ 8 Copyright and Intellectual Property Rights

  1. The Website and the works, trademarks, databases contained therein, their selection and compilation, are subject to protection specified in the provisions of law, including the Act of 4 February 1994 on Copyright and Related Rights, the Act of 27 July 2001 on the Protection of Databases, and the Act of 30 June 2000 – Industrial Property Law.
  2. The rights to works, trademarks and databases made available on the Website belong to the Company or third parties.
  3. The Website contains content protected by copyright, industrial property law, and intangible assets protected by intellectual property law. All content presented on the Website, in particular graphics, trademarks, logos, icons, photos, videos, and other content, may not be reproduced or distributed in any form or manner.
  4. By using the Website or the information contained therein, the User does not acquire any rights or obtain any licenses to works or databases.
  5. No part of the publication (including text, graphics, logos, icons, images, photos, audio files, video files with data, presentations, programs and any other data) presented on the Website should be reproduced or distributed without the prior consent of the Company.

§ 9 Final provisions

  1. Unless the provisions of the Regulations provide otherwise, communication between the Company and the User will take place:
    • via the Website,
    • in writing: to the Company – to the address indicated in § 1 point 2) of the Regulations, to the User – to the e-mail address or address of the User indicated by the User,
    • to the Company in electronic form by sending a message to the e-mail address biuro@deffor.pl.
  2. Any disputes related to participation in the Website under these Regulations are subject to Polish law and the parties submit to the jurisdiction of Polish courts competent for the Company.
  3. The Company reserves the right to temporarily suspend the Website or individual Services for maintenance purposes.
  4. The Company reserves the right to remove or modify the content and functions of the Website, as well as to change the rules of use of the Website.
  5. The Regulations enter into force on May 21, 2026.

Clients